SUPPORT
Let’s get the split moving again.
Most scan problems can be fixed without losing the receipt or starting the night over.
Last updated July 19, 2026Contact Divendo
Email dev@neoncartridgelabs.com. Include your app version, iPhone model, and what you expected to happen. Do not attach a receipt photo unless support specifically asks for one.
The receipt did not scan well
Retake the photo in even light, move closer, keep the receipt flat, and include the merchant through the final total. For long receipts, use the original photo and crop empty background. You can always correct a row or enter the receipt manually.
Smart Scan is unavailable
Divendo keeps the on-device result when the network or online provider is unavailable. Confirm that cloud processing is allowed under Privacy & Data and that your Plus subscription is active.
A friend cannot open the link
Send the newest link or QR code and confirm the room has not expired. Split rooms stop working after 48 hours. Participants use a browser and do not need a Divendo account.
Restore Divendo Plus
Open Divendo → Menu → Divendo Plus → Restore purchases. Use the same Apple Account that originally subscribed. Restoring never creates a second charge.
Privacy and deletion
Delete saved receipts from Recent inside the app. Temporary rooms expire automatically. For another privacy or deletion request, contact the support email above.